How your customers can check the status of their order at any time using their personal order tracking page.

Overview

After a customer places an order, they receive a unique link to a tracking page where they can see exactly where their order stands. Every time they open it, the page shows the latest status as you move the order along — so customers always know what's happening without needing to call or message you.

How Customers Find Their Tracking Page

Customers get a link to their order tracking page in two ways:

1. Status update emails — When you email the customer as you accept the order, send an invoice, record their payment, or mark the order Ready, the message includes a link that goes straight to the tracking page (the Ready email says "View your order:" followed by the link).
2. Order confirmation email — If the customer paid at checkout, their confirmation email includes the link. For orders that aren't paid yet, the confirmation only includes it if you've added the order link to that message in your Order Messages.

The tracking page URL looks something like yourbakery.batch52.com/o/abc123 — it's unique to each order and doesn't require any login.

What the Tracking Page Shows

The order tracking page is a clean, simple view with everything your customer needs to know.

Header

At the top, your bakery's logo (or initials) and name are displayed, along with the customer's name and order number.

Progress Bar

A visual progress bar shows where the order is in the workflow. The three steps are:

• Received — The order has been placed and is waiting for you to review it.
• Accepted — You've confirmed the order and are working on it.
• Ready — The order is ready for pickup!

Each step shows a checkmark when completed, a filled dot when it's the current step, and a grayed-out icon when it's still ahead.

If payment hasn't been collected yet, an orange Payment Due badge appears next to the progress bar. Once the order is paid, it changes to a green Paid badge.

Just below the progress bar, a short message tells the customer what happens next — for example "We're reviewing your order and will get back to you shortly." for a new order, or "Your order is ready! See email for pickup details." once it's ready.

If you cancel an order, the progress bar is replaced with an Order Cancelled label.

Pay Now Button

When you've sent an invoice, accepted the order, or marked it ready and payment is still due, a Pay Now button appears below the progress bar (on an accepted order, the message above it reads "Your order is confirmed! Please complete payment before pickup."). Tapping it jumps down to the payment section, so customers can take care of payment right from the tracking page.

Your Order (Itemized List)

A card showing each item in the order with quantity, unit price, and line total — plus the subtotal and total at the bottom.

Complete Your Payment

If payment is still outstanding, a highlighted section shows the amount due and the payment methods you accept (for example, "Cash at pickup"). This section disappears once payment is marked as received, and it isn't shown on completed orders.

Rewards and Reviews

If you run a rewards program, the page shows the customer's progress or a reward that's waiting for them. If you collect reviews, completed orders show a "How was your order?" star rating so the customer can leave a review right from the page.

Order Timeline

A vertical timeline near the bottom shows each major milestone with the date and time it happened:

• Order Received — when the customer placed the order
• Payment Received — when the order was paid (only once it's paid)
• Order Accepted — when you accepted the order (or "Pending" if it hasn't happened yet)
• Ready for Pickup — when you marked it ready (or "Pending" if it hasn't happened yet)
• Order Cancelled — only if you cancel the order

Contact Info

Once you've moved the order past New, a note at the very bottom says "Questions about your order?" with a link to your business email so the customer can reach out easily. It isn't shown on new or cancelled orders.

How the Page Updates as You Work

As you move an order through its lifecycle on the admin side, the customer's tracking page reflects each change:

The tracking page doesn't show a "Completed" step — from the customer's perspective, "Ready for Pickup" is the final milestone. Once they've picked up their order, the progress bar stays on Ready and the message changes to "Thanks for your order — we hope you enjoyed it." Completed orders stop being viewable 30 days after their last update.

Tips

• Customers don't need to log in or create an account to view their tracking page — anyone with the link can see it.
• Customers can refresh the page at any time to see the latest status.
• If you choose Email Customer when marking an order as Ready, the email automatically includes a link to this tracking page.
• The Payment Due badge and Pay Now button only appear when the order is unpaid. Once you mark the order as paid in your admin, these disappear.
• You can find the customer tracking link by opening the order in your admin and looking for the Customer View link next to the order date. It appears once you've sent an invoice or accepted the order (not while the order is still New, or after it's cancelled).